At Josiah Voyages, we strive to ensure you are satisfied with your purchase of Tech, Camping Gear, Fishing Gear, and Hiking Gear. Please read our policy carefully.
Returns
- We accept returns for items that are damaged, defective, or incorrect upon delivery.
- To initiate a return, please contact us within 7 days of receiving your order at [email protected]. Include your order number and a brief description of the issue.
- Items must be returned in their original packaging and condition.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days via the original payment method (Cash on Delivery refunds will be handled as agreed with you, typically via bank transfer or store credit).
- Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Exchanges
- We currently do not offer direct exchanges. You may return the item for a refund and place a new order for the correct item.
Contact Us
For returns, refunds, or any questions regarding your order, please contact us at [email protected].